Refund & Cancellation Policy
Last Updated: September 2026 • Clear, transparent guidelines for StudyHive, fetchDoctor, and DevOps services
1. Overview
At GreatDevOps, we aim to build long-term relationships with the business owners, doctors, and tech teams who rely on our software. We believe in clear, fair, and transparent billing for all our SaaS products and services.
2. SaaS Subscription Cancellation (StudyHive & fetchDoctor)
- Monthly Subscriptions: You may cancel your monthly subscription at any time via your owner/admin dashboard or by notifying us at pspatel602@gmail.com. Upon cancellation, your account will remain active until the conclusion of the currently paid billing period.
- No Surprise Automatic Locking: When a subscription ends or is canceled, you will retain access to export all your business data, patient records, and student rosters in standard formats (CSV / Excel) for at least 30 days.
3. Refund Eligibility
7-Day Initial Satisfaction Guarantee
New subscribers to StudyHive or fetchDoctor who are unsatisfied with the software can request a full 100% refund within 7 days of their initial payment.
Annual Plans (Pro-Rata Policy)
For annual commitments cancelled after 30 days, unused full billing months will be refunded on a pro-rata basis, deducting the months already consumed.
4. DevOps & Cloud Consulting Engagements
For custom DevOps engineering sprints, cloud migration retainers, and architectural audits:
- Milestone-based project fees correspond to accepted deliverable stages. Once a project milestone is reviewed and signed off, the fees allocated to that milestone are non-refundable.
- If a project is halted by mutual agreement before milestone completion, only hours and work completed up to the date of notice are payable.
5. Refund Processing Timeline
Approved refund requests are initiated within 2 to 3 business days. The funds will reflect back in your original payment method (Bank Account, UPI, or Credit/Debit Card) within 5 to 7 working days, subject to standard banking and payment gateway processing timelines.
6. Billing Support & Contact
For any cancellation requests, billing questions, or invoice clarifications, please write to our support team: